TERMS OF
SERVICE

By accessing or using the services provided by Wuxi Qianxun New Material Technology Co., Ltd. ("Qianxun New Materials," "we," "us," or "our"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms").

If you do not agree to these Terms, you must not access or use our services. These Terms apply to all visitors, users, customers, and others who access or use our services.

Qianxun New Materials specializes in the research, development, and production of 5-9 layer co-extruded films and downstream products. Our product portfolio includes:

• X-SHIELD™ Series: 7-9 Layer High-Barrier Co-extruded Film
• Q-FRESH™ Series: Food Vacuum Packaging Solutions
• Q-AIR™ Series: Protective Packaging Materials
• Q-PURE™ Series: High-Barrier Odor-Proof Bags
• V-COMPRESS™ Series: Home Storage Packaging

All products are manufactured in accordance with applicable industry standards and quality control protocols.

3.1 Quotations: All quotations provided by Qianxun New Materials are valid for the period specified in the quotation document. Prices are subject to change without notice unless a formal purchase order has been confirmed.

3.2 Purchase Orders: Orders become binding only upon written confirmation from Qianxun New Materials. We reserve the right to accept or reject any order at our sole discretion.

3.3 Minimum Order Quantities: Certain products may be subject to minimum order quantity (MOQ) requirements as specified in product documentation or quotations.

3.4 Custom Orders: Custom specifications, colors, sizes, or formulations may require additional lead time, tooling fees, or setup charges.

4.1 Pricing: All prices are quoted in the currency specified in the quotation or invoice. Prices are exclusive of applicable taxes, duties, shipping, and handling charges unless otherwise stated.

4.2 Payment Terms: Standard payment terms are net 30 days from invoice date unless otherwise agreed in writing. First-time customers may be required to pay in advance or provide a deposit.

4.3 Late Payment: Overdue accounts may be subject to interest charges at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

4.4 Currency Fluctuations: For international transactions, prices may be adjusted to reflect significant currency fluctuations occurring between order confirmation and delivery.

5.1 Delivery Terms: Delivery terms are specified in each order confirmation and typically follow Incoterms® 2020 standards (e.g., FOB, CIF, EXW).

5.2 Lead Times: Estimated delivery dates are provided in good faith but are not guaranteed. Qianxun New Materials is not liable for delays caused by force majeure, material shortages, or other circumstances beyond our reasonable control.

5.3 Risk of Loss: Risk of loss and title to products pass to the Customer upon delivery according to the agreed Incoterms.

5.4 Inspection Upon Delivery: Customer must inspect goods immediately upon receipt and notify us of any discrepancies, damages, or defects within 7 days of delivery.

6.1 Product Quality: We warrant that our products will conform to agreed specifications at the time of delivery and will be free from defects in materials and workmanship under normal use.

6.2 Warranty Period: The warranty period is 12 months from the date of delivery unless otherwise specified in writing.

6.3 Warranty Claims: To make a warranty claim, Customer must provide written notice within 7 days of discovering the defect, along with supporting documentation (photos, test reports, etc.).

6.4 Remedy: Our sole obligation under this warranty is to replace defective products or issue a credit for the purchase price. We are not liable for consequential or incidental damages.

6.5 Exclusions: This warranty does not cover defects resulting from improper storage, handling, processing, or use inconsistent with product specifications or industry standards.

7.1 Maximum Liability: In no event shall Qianxun New Materials' total liability to Customer exceed the purchase price of the specific products giving rise to the claim.

7.2 Exclusion of Consequential Damages: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities.

7.3 Customer Responsibility: Customer is solely responsible for determining the suitability of our products for their intended application and ensuring compliance with all applicable regulations.

8.1 Ownership: All intellectual property rights in our products, processes, formulations, technical data, and trademarks (including X-SHIELD™, Q-FRESH™, Q-AIR™, Q-PURE™, and V-COMPRESS™) remain the exclusive property of Qianxun New Materials.

8.2 Restrictions: Customer may not reverse engineer, reproduce, or disclose any proprietary information without our prior written consent.

8.3 Confidentiality: Both parties agree to maintain the confidentiality of any proprietary or confidential information exchanged during the course of business.

9.1 Order Cancellation: Orders may be cancelled only with our written consent. Cancellation fees may apply, including restocking charges and costs incurred in processing the order.

9.2 Returns: Products may be returned only if they are defective or do not conform to specifications. Return authorization must be obtained prior to shipment. Custom or special order items are non-returnable.

9.3 Restocking Fee: Non-defective returns may be subject to a restocking fee of up to 25% of the purchase price.

Neither party shall be liable for failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government restrictions, labor disputes, material shortages, or disruptions in transportation or utilities.

In the event of force majeure, the affected party shall promptly notify the other party and use reasonable efforts to mitigate the impact.

11.1 Regulatory Compliance: Customer is responsible for ensuring that the use, import, and resale of our products comply with all applicable laws, regulations, and industry standards in their jurisdiction.

11.2 Export Control: Customer agrees to comply with all applicable export control laws and regulations and will not export or re-export our products to prohibited countries or entities.

11.3 Food Contact Materials: For products intended for food contact applications, Customer must verify compliance with relevant food safety regulations (e.g., FDA, EU 10/2011) in their target market.

12.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to conflict of law principles.

12.2 Jurisdiction: Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Wuxi, Jiangsu Province, China.

12.3 Arbitration: At our discretion, disputes may be referred to binding arbitration under the rules of the China International Economic and Trade Arbitration Commission (CIETAC).

Qianxun New Materials reserves the right to modify these Terms at any time. Updated Terms will be posted on our website with the revision date. Continued use of our services after modifications constitutes acceptance of the revised Terms.

For material changes affecting existing orders, we will make reasonable efforts to notify affected customers.